1. General provisions
1.1. The following Rules of Item(s) Purchase and Sale (hereinafter referred to as Rules) is an obligatory legal document to a Customer and a Seller (hereinafter referred to as Parties), where rights and duties of the Parties as well as conditions and terms of item(s) purchase, payment, delivery and return, including provisions covering purchase and sale of item(s) on e-shop vielius.com, are provided.
1.2. A Customer agrees with such Rules by registering on e-shop vielius.com site.
1.3. A Seller has a right to alter, supplement and edit such Rules at any time. Customers are to be informed by e-mail.
1.4. To register and to purchase item(s) on the e-shop vielius.com has a right only:
1.4.1. capable natural individual, i.e. individual of lawful age, and without limitation of capability by Court;
1.4.2. juvenile between fourteen and eighteen years, only possessing the consent of parents or guardians, except the cases, when independently dispose own incomes;
1.4.3. legal entities;
1.4.4. authorized representatives of all above-mentioned individuals.
1.5. A Customer, while accepting the Rules, confirms that under the Cl. 1.4 of these Rules has a right to be registered and purchase item(s) on e-shop vielius.com.
2. Security of Individual’s data
2.1.Registered as well as unregistered user has a right to buy on vielius.com. While placing an order a Customer must enter his/her name, surname, place of residence, telephone number and e-mail address. E-mail and password is enough to log in.
2.2. A Customer, while accepting the Rules, agrees that newsletters, necessary for item(s) ordering, payment and delivery will be sent to the provided e-mail address, also agrees that the provided e-mail address will be used for direct marketing purposes.
2.4. A Seller ensures that the above-mentioned data will be used only for items’ purchase and direct marketing purposes.
2.5. A Seller is obliged not to reveal Customer’s personal data to any third party, except partners of a Seller, rendering item delivery services or any other services related to a proper execution of Customer’s order. In all other cases, Customer’s personal data may be revealed to a third party only following the order set by Legal Laws of the Republic of Lithuania.
2.6. Pursuant to Cl. 10.3.2 of these Rules, the document confirming Customer’s identity and including data, provided to an employee of a Seller are to be used only for the proper identification of identity.
3. Conclusion of Purchase-Sale Agreement 3.1. The Agreement between a Customer and a Seller is deemed as concluded from the moment, since a Customer, being selected an item(s) to be purchased and arranged Items’ bag presses a link “CHECKOUT”.
3.2. Purchase-Sale Agreements are registered and stored in database of vielius.com.
4. Customer’s rights
4.1. A Customer has a right to purchase item(s) on e-shop vielius.com under these Rules.
4.2. A Customer has a right to refuse Purchase-Sale Agreement, concluded with e-shop vielius.com, by notifying a Seller in writing (by e-mail, which includes item to be returned and its’ order number) not later than within 14 (fourteen) days the item was delivered.
4.3. A Customer’s right, discussed in Cl. 4.2, is implemented under provisions approved by Order No. 258, dated on August 17, 2001, issued by Minister of Economics of the Republic of Lithuania “Due to item(s) sale and service rendering, when agreements are concluded by means of communications”.
4.4. A Customer has a right to use a discussed right in Cl. 4.2 only in the case the item(s) was(were) not damaged or item(s) external appearance has(have) not changed also if the item(s) was(were) not used.
5. Seller’s rights
5.1. In case a Customer aims to affect operation of e-shop and data safety negatively or violates other obligations stipulated in Cl. 6, in such case a Seller has a right to cancel Customer’s registration or otherwise limit his/her possibility to use e-shop vielius.com.
5.2. In case of failure to contact a Customer within 3 (three) working days, the order is cancelled; a Customer is refunded only for the item(s), since the delivery fee remains at Seller’s possession.
6. Customer’s obligations
6.1. A Customer is obliged to pay for the purchased item(s) on time and to accept item(s) following the order, stipulated in these Rules.
6.2. A Customer is obliged to store and not to transfer to any third party access data to the e-shop vielius.com.
6.3. Customers of e-shop vielius.com are obliged to follow these Rules, other conditions, clearly stipulated in the e-shop and not to violate Legal Acts of the Republic of Lithuania.
7. Seller’s obligations
7.1. A Seller provides a Customer with the possibility to use services of the e-shop, when the operation conditions are set by these Rules and other conditions indicated on the e-shop vielius.com.
7.2. A Seller is obliged to deliver items to the provided address, following conditions, set by these Rules.
7.3. A Seller is obliged to respect Customer’s right of privacy to his/her own personal data.
7.4. Should the contingency occur, when there is no possibility to deliver an item purchased on the e-shop vielius.com due to contingency, a Seller is obliged to offer an analogous item. In case of Customer’s refusal, a Seller is obliged to refund the paid amount within 2 (two) working days, if payment was transferred via Lithuanian banks and in case of international transfer within 5 (five) working days.
7.5. Should the Customer use a right provided in Cl. 4.2 of these Rules and under condition, provided in Cl. 4.4 of these Rules, a Seller is obliged to refund the paid amount within 2 (two) working days if payment was transferred via Lithuanian banks and in case of international transfer within 5 (five) working days, starting from the day the returned item was received.
8.1. Prices of items are provided in Litas (including VAT) on the e-shop vielius.com.
9. Payment terms and conditions
9.1. A Customer is obliged to pay for the purchased item(s) via:
9.1.1. e-bank, payment partner – mokejimai.lt;
9.1.2 Pay Pal system
9.2. A Customer being paid for item(s) using a method discussed in Cl. 9.1.1 and 9.1.2 is obliged to make payment immediately. Only after payment a shipping of item(s) is to be arranged.
10.1 A Customer, being selected the service of items’ delivery, is obliged to provide a correct delivery address;
10.1.1. a Customer is obliged to accept item(s) himself/herself. In case a Customer has no possibility to accept item(s) and the item(s) are delivered to the provided address as well as following other data provided by a Customer, a Customer does not have a right to make claims towards a Seller due to item(s) delivery to unauthorized subject;
10.1.2 item(s) is(are) to be delivered by a Seller himself or his authorized representative;
10.1.3. Delivery fee in the territory of Lithuania (except Curonian Spit) is LTL 9. The entire November of 2011, the delivery is free. Delivery to Latvia and Estonia - 17 LTL.
10.1.4. A Seller reserves a right to change a delivery fee.
10.2. A Seller is obliged to make every effort the item to be delivered as soon as it is possible.
10.3. Since a Customer receives the item(s), s/he must check the status of a parcel and item(s) together with the Seller or his authorized representative and to sign an Invoice, B/L or any other document of parcel’s transfer-acceptance. After a Customer signs an Invoice, B/L or any other document of parcel’s transfer-acceptance it is deemed, that the parcel is transferred in proper status, no damages of item(s), which basis for occurrence is attributable to manufacturer’s defects, and no discrepancies of item(s) package (which may be detected while visually inspecting item’s appearance) exist. Should a Customer observes that the package of delivered parcel is damaged (crumpled, wet or damaged externally in any other way), item(s) is(are) damaged and/or item(s) is of improper set, the observations must be marked by a Customer in Invoice, B/L or any other document of parcel’s transfer-acceptance in a presence of a Seller or his representative as well as breach (unconformity) statement of parcel and (or) item(s) of an open form must be concluded. In case a Customer fails to execute above-mentioned actions, a Seller is released from responsibility against a Customer due to item’s defects if the occurrence basis of such defects is not a manufacturer’s defect as well as due to discrepancies of item set, if such discrepancies may be detected visually inspecting the external appearance of item(s).
10.5. Characteristics of each item to be sold are provided in a description of every item. A Seller is released from responsibility if the colour, form or any other parameters of item(s) on the e-shop differ from actual size, form and colour of an item(s) due to settings of display used by a Customer.
11.1. Defects of sold item(s), low-quality item(s) is(are) to be exchanged or returned under the approved rules of items’ return and exchange, stipulated in the Order No. 217, dated on June 29, 2001, issued by the Minister of Economics of the Republic of Lithuania “Due to return and exchange of item(s)”.
11.2. In order to return item(s) under Cl. 11.1 of these Rules, a Customer must complete a form of item(s) return, which is attached to every parcel.
11.3. A Customer has a right to use a right provided in Cl. 11.1 of these Rules and to return item(s) within 14 (fourteen) working days from the moment of delivery by notifying a Seller under Cl. 4.2 of these Rules.
11.4. In order to return item(s), the following conditions must be observed:
11.4.1. the returned item(s) must be packed in original undamaged package;
11.4.2. the item(s) must be undamaged by a Customer;
11.4.3. the item(s) must be unused, with retained marketable external appearance (labels undamaged, protection covers not removed, etc.) (this Clause does not apply in case of low-quality item(s) is(are) returned);
11.4.4. the returned item(s) must be of the same set as prior receiving;
11.4.5. the purchasing document and warranty (if such was issued) as well as completed form of return are to be presented together with the returned item(s);
11.4.6. a Seller has a right to refuse accepting item(s) returned by a Customer, if provisions of item(s) return were not observed;
11.4.7.should item(s) be returned under Cl. 4.2 of these Rules, a Customer must cover the emerged costs of return;
11.4.8. the return and(or) exchange of item(s) is carried out following rules, stipulated in the Order No. 217, dated on June 29, 2001, issued by Minister of Economics of the Republic of Lithuania “Due to return and exchange of item(s)” and Order No. 258, dated on August 17, 2001, issued by the Minister of Economics of the Republic of Lithuania “Due to item(s) sale and service rendering, when agreements are concluded by means of communications”;
11.4.9. money amount for the returned item(s) is to be transferred via bank into payer’s bank account. Money amount for the shipping of item(s) is to be refunded first time, later is not to be refunded, except the cases, a Customer receives faulty item(s) or defected item(s).
12. Information exchange
12.1. A Seller communicates with a Customer using e-mail and telephone number provided in a registration form and a Customer has a right to use all communication channels, stipulated on the e-shop vielius.com site, in a section “CONTACTS”.
13.1. A Customer is fully responsible for correctness of data provided in registration form. In case A Customer provides faulty data in a form, a Seller is not responsible for the occurred consequences and acquires a right to require compensation for suffered direct losses from a Customer.
13.2. A Customer is fully responsible for own actions, carried out being registered in the e-shop vielius.com.
13.3. A Customer is responsible for security of registration data. In case registration data is used by the third party, s/he is deemed as a Customer.
13.4. A Seller is released from any responsibility in all cases, if losses occur since a Customer, ignoring Seller’s recommendations and own obligations, did not familiarize himself/herself with the above-mentioned Rules, although such possibility was provided to him/her.
13.5. Should damage occur, the guilty Party must compensate the other Party the incurred direct losses.
14. Marketing means, applied by a Seller
14.1. A Seller has a right to execute promotions of any kind, to alter their conditions or cancel them at any moment.
15. Final provisions
15.1. These Rules are composed following Legal Acts of the Republic of Lithuania.
15.2. The Law applied to relations arising under the basis of these Rules is the Law of the Republic of Lithuania.
15.3. All disputes, arising due to execution of these Rules are to be negotiated. In case of failure to achieve mutual agreement, disputes are solved under the order set by the Laws of the Republic of Lithuania.